Last updated: 26/12/2023
By requesting or accepting goods or services or accessing or using software or related applications or APIs available through https://alloid.io (*.alloid.io) from PLK-TRADE s.r.o, and (or) its subsidiaries and affiliates (collectively, "Alloid"), the Customer agrees to the following terms and conditions of service ("Terms and Conditions"). These Agreements apply to all website visitors, users of our applications and services, and others who wish to access or use our Services.
If you do not agree with (or cannot comply with) the Agreements, then you may not use the Services, but please let us know by emailing us at help@alloid.io so we can try to find a solution.
We may, from time to time, change these Terms and Conditions. Any changes are effective immediately upon publication on our website at https://alloid.io/terms.
Alloid Privacy Notice is incorporated by reference: https://alloid.io/privacy
These Terms and Conditions govern the use of all our Software, API, and applications.
Company shall mean PLK-TRADE s.r.o., its subsidiaries, successors or assigns, and related companies, including other authorized agents and representatives.
Customer: shall mean the person for which the Company is rendering service or accessing the Services (defined below) as well as its agents, representatives, and transactional counterparties, including, but not limited to, suppliers, vendors, shippers, customers, importers, exporters, carriers, secured parties, warehousemen, buyers and sellers, shipper's agents, insurers and underwriters, break-bulk agents, consignees, etc. The Customer is responsible for providing notice and copy(s) of these terms and conditions of service to all such agents or representatives.
Application Data: shall mean any data associated with or related to the Services provided by Company to Customer (excluding any User Content or any other data managed by Company on behalf of other customers or with further services or offerings not included in the Services), including but not limited to ports, carriers, tariffs, cargo manifests, invoices, price quotes to customers and the metadata surrounding the price quotes (weight, volume, geolocations, ports, etc.). Notwithstanding anything contrary, all Application Data shall be considered the Company's Confidential Information.
Services: shall mean the services included in an application provided by the Company, including, but not limited to, the Company's Freight Client Platform, including but not limited to the Company's Freight Forwarding App, Visibility App, Warehousing App, Client apps including reports and analytics, Origin App, Controls App, Destination App, visibility offerings, including services that track various milestones for freight and supply chain.
User Content: shall mean all content, data, and materials selected and provided by Customer and its Users to Company in electronic or hard copy formats and entered by Customer into the Services or software. Notwithstanding anything contrary, all specific User Content shall be considered Customer Confidential Information.
Confidential Information: shall mean, with respect to a party hereto, (a) the terms and conditions or any other agreement executed between the parties, (b) all nonpublic Information concerning the business, technology, products, services, internal structure and strategies of the disclosing Party, specifically including, without limitation, software, documentation, end-user materials, Intellectual Property Rights, proposals, designs, concepts, methodologies, inventions, source or object code, developments, research, programs, databases, referral sources, customers, prospective customers, inventions, developments, "know-how," procedures, financial Information or licensing policies, and (c) any other information clearly labeled by the disclosing Party in writing as "confidential" prior to its disclosure, otherwise deemed as Confidential Information under these Terms and Conditions, or which should be known or understood to be confidential or proprietary by an individual exercising reasonable commercial judgment under the circumstances. The following Information will not be considered Confidential Information:
Term and Conditions. By accessing and using the Services, Customer agrees to be bound by these Terms and Conditions. These Terms and Conditions come into effect on the first day Customer uses any Services.
Registration. To use many aspects of the Services, the Customer must first complete a registration process via the Website. Customer agrees: (a) to provide accurate, current, and complete Information about their Company and Customer's position within that Company, including but not limited to a valid email address and their full legal name, as part of the registration process ("Registration Data"); (b) to maintain the security of Customer's password(s); (c) to maintain and promptly update the Registration Data, and any other information provided to Company, and to keep it accurate, current and complete; (d) that Customer is responsible for maintaining the security of Customer's account and safeguarding password(s); and (e) that Customer will be fully responsible for any activities or transactions that take place using their account(s) or password(s), even if they were not aware of them. The Customer must notify the Company immediately of any security breach or unauthorized use of the Customer's account. Although the Company will not be liable for the Customer's losses caused by any unauthorized use of the Customer's account, the Customer may be responsible for the Company's or others' losses due to such unauthorized use.
Access to the Services. Subject to these Terms and Conditions and registration criteria, Company hereby grants to Customer a limited non-exclusive, non-transferable, non-sublicensable, revocable right to: (i) access and use the Services, including but not limited to the Platform, the Website, APIs and associated documentation and software, solely in conjunction with Customer's own internal activities to which the Services relate or apply; and (ii) access and use any data or reports that Company provides or make available to you as part of your access and use of the Services solely in conjunction with your use of the Services.
Users. Each User account is valid for one User only and may not be shared concurrently or otherwise by or among multiple Users. Customer may harvest and (or) reassign User accounts to new Users within its organization. Users of the Services are limited solely to Customer's employees or their suppliers.
Right to terminate usage. Company reserves the right to deny or revoke access to the Services, or any part thereof, or to otherwise terminate a Customer’s access to the Services, at any time at our sole discretion, with or without cause and without notice to Customer subject to these Terms and Conditions.
Third-party vendors. Customer understands that Company uses third-party vendors and hosting service providers or partners to provide the necessary hardware, software, networking, storage, and related technology required to provide the Services, and customer agrees that Company is not and will not be liable or responsible for the acts or omissions of such third-party vendors or hosting service providers or partners.
Electronic communication. By using the Services, Customer consents to receiving electronic communication from Company for all purposes, including but not limited to logistical and marketing purposes.
Trial use. The client can use Services as is immediately after registration but with a limit of 1000 documents created or exported on the platform. The evaluation version does not provide for integration with third-party services or client services.
Customer retains ownership rights to their registration data, user logs, configuration settings and any other data contributed by Customer in connection with the Services ("User Content"). By making available any User Content through the Services, Customer hereby grants to Company a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to use, copy, adapt, modify, and otherwise process User Content for the purposes of providing and improving the Services for all Company users. Company does not generally view or disclose Customer's User Content. Occasionally Company may need to view User Content in connection with servicing the Website. Company may also perform statistical analyses on User Content in connection with developing or optimizing our Services. The use thereof is further explained in our privacy policy.
Company does not claim any ownership rights in any such User Content and nothing in these Terms and Conditions will be deemed to restrict any rights that Customer may have to use and exploit Customer's User Content. Customer is aware that Customer is solely responsible for all User Content that Customer makes available through the Services, and that that data abides by all applicable laws. Company does not have any obligation to review or scan any User Content for any purpose, including without limitation for measuring quality, filtering content, or detecting the presence of malware. Company makes no representations regarding the compliance of any User Content with any applicable laws or regulations.
Customer acknowledges that by submitting or uploading User Content to the Services, such as by filing an exception or posting a comment in a message thread relating to a shipment, Customer is making such User Content to be visible to authorized third parties having access to such data.
In the event Customer requests from Company to remove their User Content, Company will do so taking into account its administrative obligations under law. The retention period for custom information and associated documentation in the EU and US is respectively seven (7) and five (5) years.
Company owns all rights, title and interest in and to the Services, and all Intellectual Property Rights therein. The look and feel of the Services, including but not limited to any custom graphics, button icons, and scripts are also the property of Company, and Customer may not copy, imitate, or use them, in whole or in part, without Company's prior written consent. Company reserves all rights not expressly granted to Customer in these Terms and Conditions, and Company does not grant any licenses to Customer or to any other party under these Terms and Conditions, whether by implication, estoppel or otherwise, except as expressly set forth herein.
Customer acknowledges and agrees that any Company names, trademarks, service marks, logos, trade dress, or other branding included on the Website or as part of the Services are owned by Company, unless otherwise noted, and may not be copied, imitated, or used (in whole or in part) without Company's prior written consent. All other trademarks, names, or logos referenced on the Website or the Services as "Third-Party Trademarks" are the property of their respective owners, and the use of such Third-Party Trademarks inure to the benefit of their respective owners.
Non-Infringement: Company warrants that Company owns the Software and any software included in the Services, including all associated Intellectual Property Rights, or otherwise has the right to grant Customer the rights for usage. Company warrants that, to its knowledge, the Services do not infringe any valid and issued U.S. patent, copyright, trademarks, trade secret, or other proprietary rights of any third parties.
In no event will Company be liable to Customer or to any third party for any loss of profits (whether considered direct or indirect), loss of use, loss of revenue, loss of goodwill, interruption of business, loss of data, or any indirect, special, incidental, exemplary, punitive, or consequential damages of any kind arising out of, or in connection with these Terms and Conditions or Customer's use (or inability to use) any part of the Website or Services, whether in contract, tort, strict liability or otherwise, even if Customer has been advised or is otherwise aware of the possibility of such damages.
Company will process all personal information in accordance with its privacy policy available at https://www.alloid.io/privacy/. By using the Services, Customer consents to Company's collection, use, and disclosure of information as set forth in Company's privacy policy. Company may update that policy from time to time.